PLEASE READ BEFORE PURCHASING.

Placing an Order:

How do I place an order?

• You can explore our range of wigs and wig services by clicking the "Shop" tab in our menu. One of our top services is the "Custom Wig Service," allowing you to personalize your wig with various options like cap size, parting, and color. Additionally, check out our Popular Wig Life Units for pre-order and take advantage of our exclusive Wig of the Month discount.

How do I determine the right cap size for my custom wig?

• We provide a detailed measurement guide to help you select the perfect cap size. Simply follow our instructions to ensure a snug and comfortable fit.

Do you offer consultations for custom wig orders?

• We do not offer consultations. If you need guidance or have specific questions about your custom wig, feel free to reach out to our expert team via email at info@shopwiglife.com.

What payment methods are accepted?

• We've made it easy for you to shop with Wig Life by accepting a variety of payment methods. You can pay for your order using AMEX, ApplePay, Discover, MetaPay, GooglePay, Mastercard, PayPal, ShopPay, Sezzle, Venmo, and Visa.

  Please note that we do not accept orders via CashApp or Zelle. For a smooth and secure checkout experience, feel free to use any of our accepted payment methods. Happy shopping with Wig Life! 

Are there any promotions or discounts available?

• Absolutely! We love treating our Wig Life family to special promotions and discounts. Each month, we feature a different wig at a discounted rate as our Wig of the Month. You can find our current Wig of the Month selection [here].

  Want even more exclusive deals? Sign up for our email list to receive promotions, discounts, and insider news straight to your inbox. Stay in the loop with Wig Life and elevate your style without breaking the bank! Scroll to the bottom of the page to sign up!

What can I use my rewards points towards?

• Rewards points can be used toward wigs, services, and classes. They can not be applied to bundles and lace orders. 

Processing & Shipping Times:

How long does it take for my order to be processed and shipped?

• Here's an overview of our processing times:

  • Custom Wigs: Please allow up to 10 to 15 business days for your custom wig to be meticulously crafted to perfection.
  • Pre-Orders: Pre-ordered items typically have a processing time of up to 10 business days before they are ready to be shipped.
  • Bundles and Lace: Orders for bundles and lace products have a processing time of up to 6 business days to prepare before shipping.
  • Services: If you've selected one of our expert services, such as our Replace the Lace Service, please allow 5 business days for processing after we receive the hair.

  Please note that these processing times do not include shipping time. Once your order is ready to ship, you will receive a confirmation email with tracking information.

 

Can I cancel or modify my order after it has been placed?

• Yes, if you need to cancel or modify your order after it has been placed, please reach out to us at info@shopwiglife.com. Our team will assist you with the necessary steps and provide you with a status update on your order. Your satisfaction is our priority, and we're here to help with any adjustments you may need! 

 

Do you offer international shipping?

• No, we do not offer international shipping. We only ship within the United States.

Customer Service:

How can I contact customer service if I have questions or need assistance?

• Getting in touch with our customer service team is easy! For any questions or assistance you need, you can reach us via email at info@shopwiglife.com or send us a direct message on Instagram @shopwiglife. Our dedicated team is available to assist you during our customer service hours, Monday through Friday from 9 am to 5 pm. We're here to make sure your Wig Life experience is nothing short of fabulous!

Policies:

 

What if I'm not satisfied with my custom wig?

• Your satisfaction is our priority! If for any reason you're not completely happy with your custom wig, please reach out to us via email at info@shopwiglife.com. We'll work with you to ensure you love your new look.

Are wigs refundable?

• All wigs are refundable up to 30 days after being received, as long as the lace is uncut and the unit is in the same condition you received it as. The unit must be sent back to us and the refund will be issued upon receipt. If the lace has been cut and/or the unit has been worn multiple times, it is not eligible for a refund. Please contact us if there are any problems.

Hair/Wig Information:

How many bundles are included in your wigs?

• Wigs measuring 16 inches or less are crafted with 2 bundles, while those ranging from 18 to 26 inches include 3 bundles. For longer wigs spanning 28 to 30 inches, you'll find 4 bundles included. Each bundle is layered in length for a natural look.

  If you wish to add an extra bundle to your order, you can easily do so by purchasing it [here]. Alternatively, if you prefer all your bundles to be the same length, just drop us an email at info@shopwiglife.com and we'll make it happen!

What materials are used in your custom wigs?

• We use high-quality virgin hair to create our custom wigs. Each wig is crafted on a mesh dome cap with care and precision for durability and style.

 

Do I have to use glue when applying your wigs?

• Our wigs are designed to be glue-less, eliminating the need for adhesive during installation. Each wig is crafted to fit snugly and comfortably on your head, ensuring a perfect fit when you order the correct wig cap size.

Do you make custom wigs?/ Can I get a wig I've seen on your page remade?

• Yes, we love custom orders! You can also have any of the wigs we've posted remade to suit your preferences. Simply place your custom order [here].

  Before doing so, we recommend checking out our Popular Wig Life Units. These are styles that are frequently ordered and have a quicker processing time compared to custom orders. Explore our Popular Wig Life Units for a faster delivery!

Can I send in my own hair for a custom wig?

• Yes, you can! We welcome the opportunity to work with your provided hair for a truly personalized touch. Find more information about our Wig Construction Service [here].

What would you recommend for my first wig?

• For beginners, we suggest starting with a closure wig. Frontal wigs can be more high maintenance and might feel overwhelming if you're new to them. Be sure to explore our ebook, 'The Ultimate Guide for Buying Wigs Online', for helpful tips and insights!

Are custom wigs suitable for everyday wear?

• Yes, indeed! Our custom wigs are designed for everyday comfort and style. Whether you're heading to work, a special event, or simply running errands, your wig will keep up with you.

How will my wig stay secure?

• Choosing the correct cap size ensures your wig fits snugly. Additionally, all custom orders include an adjustable elastic band for added security and comfort.